Lunar New Year Delay
📢 2023-01-13 Update: In January and February 2023, the shipping process of some orders from China, Korea and Taiwan may be delayed for 1~2 weeks due to the long holiday period to celebrate the coming Lunar New Year. We are working hard to process the shipment as soon as possible. Your patience is highly appreciated.
We offer international shipping by the following couriers:
- DHL, FedEx, UPS, YunExpress, EMS: 1-2 week
- e-Packet, Airmail, Aramex: 2-3 weeks
Delay is possible due to rising parcel volumes, reduction in flights, customs clearance, local circumstances, COVID-19 etc.. Your patience is highly appreciated.
Among the above options, we will choose the most suitable one with the cheapest fee and reasonable delivery time. If you wish to ship with a specific courier, please contact us.
Most countries are on our list. If your country is not available in checkout, please contact us to add your country to the list.
Please check the Preparation Time of the products first before sending inquiry. It is located under the title at the product page. For preorder products, you will see the estimated release date. For in-stock products, you will see the estimated time needed to get the products ready to ship.
Please read the product page carefully before sending inquiry. Some preorder products may take from weeks to months to manufacture before the release date. Some in-stock products may take longer than usual to prepare under the pandemic situation recently. Your understanding and patience are highly appreciated.
Preorder & Backorder
Preorder and backorder often take longer time to be ready, please place orders separately of in-stock and preorder products. If your order includes preorder products, your order will be ready for shipping when the preorder products are released.
We accept preorder and backorder when the supplier confirms to release the product on a specific date. The estimated release date will be stated in the product page.
Products will be carefully protected in bubble wrap and packed with bag, carton or tube when necessary.
You will receive an email with a tracking number when your order has been shipped.
We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.
Duties and Taxes
You may be charged duties and taxes by your country's customs. It is your responsibility to comply with your country's regulations. Please check your country's customs regulations carefully before placing an order.
I bought the chibi Xue Meng back in March. With Covid delays it took some time to reach me, but he was packaged well and arrived in pristine condition. I have three other items that are shipping out now/recently as two other packages that again - were impacted by the Covid lock downs. The customer service is great, I was able to reach out to them to change the shipping address for the last two before they had them ship out as I'm moving. Items currently will take time to reach you and that is something to keep in mind and since it keeps the cost affordable, I have no complaints.