For any inquires, please read our FAQ first by clicking the bubble at the bottom right corner of your screen.


Please check the Preparation Time of the products first before sending inquiry. It is located under the title at the product page. For preorder products, you will see the estimated release date. For in-stock products, you will see the estimated time needed to get the products ready to ship.

Please read the product page carefully before sending inquiry. Some preorder products may take from weeks to months to manufacture before the release date. Some in-stock products may take longer than usual to prepare under the pandemic situation recently. Your understanding and patience are highly appreciated. 


To speed up the process, please provide all the necessary information when you contact us. The necessary information includes but not limited to:

  • Order Number
  • Product / Option
  • Shipping Destination
  • Account Email / Name

If you did not provide enough information for us to follow up, it may delay the process or we may not be able to process your inquiry.