Shipping

ūüďʬ†Mid Autumn Festival Holidays: Shipping services will¬†experience some delays during the holidays¬†from 28 September 2023 to¬†3 October 2023. Purchase and customer services will be¬†available¬†as usual.

 

International Shipping

We offer international shipping by different couriers which include but not limited to the following:

  • DHL, FedEx, UPS: 1 week
  • Aramex, EMS, e-Packet: 1-2 weeks
  • YunExpress, SF Express, Wanb Express, EWS Express, Airmail: 2-3 weeks

Delay is possible due to unexpected issue such as rising parcel volumes, reduction in flights, customs clearance, local circumstances etc.. Your patience is highly appreciated.

Among the above options, we will choose the most suitable one with an economy fee and reasonable delivery time. If you wish to ship with a specific courier, please contact us.

If further information or action is required from you, the courier may contact you by phone or email. Please keep an eye on the status of the package after it is shipped out.

Most countries are on our shipping list. If your country is not available in checkout, please contact us to add your country to the list.

Preparation Time

Please check the Preparation Time of the products first before sending inquiry. It is located under the title at the product page. For preorder products, you will see the estimated release date. For in-stock products, you will see the estimated time needed to get the products ready to ship.

Please read the product page carefully before sending inquiry. Some preorder products may take from weeks to months to manufacture before the release date. Some in-stock products may take longer than usual to prepare depending on the supplier's circumstances. Your understanding and patience are highly appreciated.

Preorder & Backorder

Preorder and backorder often take longer time to be ready, please place orders separately of in-stock and preorder products.

In general, if you purchased both in-stock and preorder products in the same order, all the products in your order will be shipped together when the preorder products are released. In such case, we may not be able to reserve the in-stock products for your order if they have limited quantity.

We accept preorder and backorder when the supplier confirms to release the product on a specific date. The estimated release date will be stated in the product page.

Protection

Products will be carefully protected in bubble wrap and packed with bag, carton or tube when necessary.

Tracking

You will receive an email with a tracking number when your order has been shipped.

Payment Method

We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Wise.

Duties and Taxes

You may be charged duties and taxes by your country's customs. It is your responsibility to comply with your country's regulations. Please check your country's customs regulations carefully before placing an order.